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Frequently Asked Questions
Get instant clarity on payments, delivery, customs, tracking, ordering steps, benefits, and support options. Everything you need to feel confident is right here.
Answers at a glance
Expand each question to view the full details. Everything below is kept current to reduce back-and-forth and help you act quickly.
What payment methods are available? +
We offer multiple secure and verified payment options for customer convenience, including:
- Bank Transfer / Wire Transfer
- Credit Card
- Debit Card
All payments are processed through direct and secure channels to ensure safety and confidentiality.
How long does it take for the parcel to get delivered? +
Most orders are delivered within 8–10 days, and in rare cases may take up to a maximum of two weeks.
Our dedicated team actively tracks your parcel at every stage and ensures it reaches your home safely and successfully.
What happens if the parcel is stuck in customs? +
In the rare event that a parcel shows no movement for 10–15 days, we arrange a reimbursement parcel to ensure you receive your medication without additional stress.
Customer satisfaction and delivery assurance are our priority.
How can I verify the expiry date of the medication before delivery? +
Before dispatch, we share clear and detailed images of the medication, including:
- Visible expiry date printed on the medicine
- Product packaging details
- Recipient name and delivery address on the parcel
You can cross-verify all details before shipment, and our team is always available to reconfirm if needed.
What is the general process of ordering? +
Our ordering process is simple and transparent, completed in 4 easy steps:
- Step 1: Product Discussion & Quotation
- Step 2: Order Confirmation & Secure Payment
- Step 3: Order Processing & Secure Packaging (Within 24 Hours)
- Step 4: Shipment & Live Tracking
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Can I track my parcel live? +
Yes. Once your order is shipped, we provide a live tracking ID.
You can track your parcel directly on official government courier tracking websites, ensuring transparency and real-time updates.
Are there benefits for loyal or repeat customers? +
Absolutely. We value long-term relationships.
Loyal and repeat customers receive:
- Special discounts
- Complimentary gift medications
- Priority handling on future orders
Our goal is to reward trust and consistency.
What if I have queries or face difficulty placing an order on the website? +
No problem at all.
We have a dedicated support team available for one-to-one assistance.
Even if you’re unable to place the order online, our team will:
- Assist you personally
- Explain brand, composition, and availability
- Help complete the order smoothly
You are never left unsupported.
Is a prescription mandatory for ordering? +
No, for the Rx Non controlled medication, we does not require Prescriprion for ordering
Are the medicines authentic and quality-checked? +
Yes. All medicines are sourced from verified suppliers, undergo quality checks, and are packed securely to maintain authenticity and safety.
Do you ship internationally? +
Yes. We provide worldwide shipping, including Australia, the UK, Europe, the USA, and many other regions, following international shipping standards.
Is my personal and payment information secure? +
Yes. Customer data and payment details are handled with strict confidentiality and processed through secure systems.
What if my order is delayed? +
Our team proactively monitors shipments.
In case of unexpected delays, you are informed immediately, and necessary steps are taken to ensure successful delivery.
How can I contact your support team? +
You can contact us via:
- WhatsApp / Direct messaging
- One-to-one assistance from our support team
We are always ready to help.